Bills are generated monthly for the previous month's usage. Bills are prepared and mailed no later than the 5th day of the month.
Bills are due upon receipt and will be considered late if not paid in full by 4 p.m on the last business day of the month.
An account becomes delinquent when full payment of the current bill is not received by by 4 p.m on the last business day of the month. Delinquent bills are subject to Carrying Charges referred to in the Rates & Fees Ordinance.